Blackberry Pearl Voicemail “Invalid phone number”
I received a voicemail this morning and when I did the usual “push and hold 1″ to get into voicemail, I got a very non-descript error message that said “Invalid phone number”. This has worked flawlessly for months, so I figured some update had happened overnight. I called technical support. The overly chipper CSR had me power-cycle the phone via battery removal and, after that didn’t work, told me to just dial 123 to access my voicemail.
I got off the phone with her slightly miffed that I didn’t have a better solution to that, so I dug around on the internet and found several people with the same problem. One person suggested sending an OTA to the phone which seemed like a pretty good idea, so I called support back. They put me into level 2 Blackberry support and the CSR sent me an OTA as requested. It took a minute to come through, but it failed to solve the problem. A few more attempts at changing the voicemail access number and some test calls led the CSR to believe that the phone’s software had somehow become corrupted, and that I needed to use the application loader to re-shove the settings onto the phone.
While I’m sure that would have worked, I ran across another post describing my very problem. The solution was rather simple, albeit extremely non-obvious:
- Go into the Call Log
- Press Menu
- Go to View Speed Dial List
- Highlight the #1 entry and Delete it
- Power off the phone
- Remove the battery
As the phone comes back up, it will put the system voicemail setting back into the speed dial slot 1, and the problem goes away.